:root {
    /* Login-Design Farbpalette - durchgängig & stimmig */
    --bg-primary: #0d1419;
    --bg-secondary: #141d28;
    --bg-tertiary: #1a2433;
    
    /* Login-Style Canvas Background */
    --bg-canvas: #141d28;
    
    /* Cards - wie im Login */
    --card-bg: #1e2936;
    --card-bg-hover: #243440;
    --card-border: #2d3e50;
    --card-border-hover: #3d4e60;
    
    /* Glassmorphism-Variante */
    --glass-bg: rgba(30, 41, 54, 0.9);
    
    /* Primary - wie im Login (#7a9cc6) */
    --primary: #7a9cc6;
    --primary-light: #92b0d4;
    --primary-dark: #6588b0;
    --primary-glow: rgba(122, 156, 198, 0.25);
    --primary-subtle: rgba(122, 156, 198, 0.1);
    
    /* Success - harmonisch zum Primary */
    --success: #6fb884;
    --success-light: #86c89a;
    --success-dark: #5a9d6f;
    --success-glow: rgba(111, 184, 132, 0.2);
    --success-subtle: rgba(111, 184, 132, 0.1);
    
    /* Warning - warm aber gedämpft */
    --warning: #d4a574;
    --warning-light: #e0b889;
    --warning-dark: #c18f5f;
    --warning-glow: rgba(212, 165, 116, 0.2);
    --warning-subtle: rgba(212, 165, 116, 0.1);
    
    /* Danger - wie im Login-Error */
    --danger: #c77272;
    --danger-light: #d68888;
    --danger-dark: #b45d5d;
    --danger-glow: rgba(199, 114, 114, 0.2);
    --danger-subtle: rgba(199, 114, 114, 0.1);
    
    /* Info - cyan accent */
    --info: #73b8c9;
    --info-light: #89c7d6;
    
    /* Text - wie im Login */
    --text-primary: #e0e0e0;
    --text-secondary: #c5c5c5;
    --text-muted: #9aa5b1;
    --text-dim: #7a8694;
    
    /* Borders - wie im Login */
    --border: #2d3e50;
    --border-light: #1f2d3c;
    --border-bright: #3d4e60;
    
    /* Shadows - wie im Login */
    --shadow-sm: 0 4px 12px rgba(0, 0, 0, 0.5);
    --shadow-md: 0 8px 24px rgba(0, 0, 0, 0.6);
    --shadow-lg: 0 20px 60px rgba(0, 0, 0, 0.7);
    --shadow-xl: 0 24px 80px rgba(0, 0, 0, 0.8);
    
    /* Glow Effects */
    --glow-primary: 0 0 20px var(--primary-glow);
    --glow-success: 0 0 20px var(--success-glow);
    --glow-warning: 0 0 20px var(--warning-glow);
    --glow-danger: 0 0 20px var(--danger-glow);
    
    /* Animations */
    --transition-fast: 0.15s cubic-bezier(0.4, 0, 0.2, 1);
    --transition-base: 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    --transition-slow: 0.35s cubic-bezier(0.4, 0, 0.2, 1);
}

* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

/* Custom Scrollbar */
::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}

::-webkit-scrollbar-track {
    background: var(--bg-secondary);
}

::-webkit-scrollbar-thumb {
    background: var(--border);
    border-radius: 4px;
}

::-webkit-scrollbar-thumb:hover {
    background: #3d444d;
}

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Noto Sans', Helvetica, Arial, sans-serif;
    background: var(--bg-canvas);
    color: var(--text-primary);
    line-height: 1.6;
    min-height: 100vh;
    font-size: 14px;
    position: relative;
    overflow-x: hidden;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

/* Subtle animated background gradient */
body::before {
    content: '';
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: 
        radial-gradient(ellipse at 20% 30%, rgba(74, 143, 247, 0.06) 0%, transparent 50%),
        radial-gradient(ellipse at 80% 70%, rgba(14, 167, 112, 0.04) 0%, transparent 50%);
    pointer-events: none;
    z-index: 0;
    animation: subtleFloat 25s ease-in-out infinite;
}

@keyframes subtleFloat {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.7; }
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

/* Header - Login-Style: schwebend & elegant */
header {
    background: var(--card-bg);
    backdrop-filter: blur(20px) saturate(150%);
    -webkit-backdrop-filter: blur(20px) saturate(150%);
    border: 2px solid var(--card-border);
    border-radius: 0;
    padding: 0;
    box-shadow: var(--shadow-lg);
    position: sticky;
    top: 0;
    z-index: 1000;
    animation: headerSlideDown 0.5s cubic-bezier(0.16, 1, 0.3, 1);
}

@keyframes headerSlideDown {
    from {
        opacity: 0;
        transform: translateY(-100%);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.header-container {
    max-width: 1800px;
    margin: 0 auto;
    padding: 1.25rem 2rem;
    display: grid;
    grid-template-columns: auto 1fr auto;
    gap: 2.5rem;
    align-items: center;
}

.header-left h1 {
    font-size: 1.375rem;
    font-weight: 700;
    color: var(--primary);
    margin: 0;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    letter-spacing: -0.01em;
}

.header-left h1 svg {
    color: var(--primary);
    filter: drop-shadow(0 4px 8px var(--primary-glow));
    width: 28px;
    height: 28px;
}

.header-center {
    display: flex;
    gap: 1rem;
    align-items: center;
    justify-content: center;
}

.btn-new-ticket {
    white-space: nowrap;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.4);
    position: relative;
    overflow: hidden;
    background: linear-gradient(135deg, var(--primary), var(--primary-dark)) !important;
    border: 1px solid rgba(255, 255, 255, 0.12) !important;
    color: #ffffff !important;
    font-weight: 700 !important;
}

.btn-new-ticket:hover {
    box-shadow: 0 0 24px var(--primary-glow), 0 8px 24px rgba(0, 0, 0, 0.5) !important;
    transform: translateY(-2px) scale(1.02);
    background: linear-gradient(135deg, var(--primary-light), var(--primary)) !important;
}

.search-wrapper {
    position: relative;
    flex: 1;
    max-width: 500px;
}

.search-wrapper .icon {
    position: absolute;
    left: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: var(--primary);
    pointer-events: none;
    z-index: 1;
}

.search-input {
    width: 100%;
    padding: 0.75rem 1rem 0.75rem 2.75rem;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--card-bg);
    backdrop-filter: blur(10px);
    color: var(--text-primary);
    font-size: 0.875rem;
    transition: all var(--transition-base);
}

.search-input:focus {
    outline: none;
    border-color: var(--primary);
    background: var(--card-bg-hover);
    box-shadow: 0 0 0 3px var(--primary-glow), var(--shadow-sm);
}

.search-input::placeholder {
    color: var(--text-muted);
}

/* Sort Dropdown - Custom Design */
.sort-dropdown-wrapper {
    position: relative;
}

.sort-dropdown-trigger {
    display: flex;
    align-items: center;
    gap: 0.625rem;
    padding: 0.75rem 1rem;
    background: var(--card-bg);
    backdrop-filter: blur(10px);
    border: 1px solid var(--border);
    border-radius: 10px;
    color: var(--text-primary);
    font-size: 0.875rem;
    font-weight: 500;
    cursor: pointer;
    transition: all var(--transition-base);
    white-space: nowrap;
    min-width: 200px;
}

.sort-dropdown-trigger:hover {
    background: var(--card-bg-hover);
    border-color: var(--primary);
    box-shadow: 0 0 20px var(--primary-glow);
}

.sort-dropdown-trigger .icon:last-child {
    margin-left: auto;
    transition: transform var(--transition-base);
}

.sort-dropdown-trigger.active .icon:last-child {
    transform: rotate(180deg);
}

.sort-dropdown-panel {
    position: absolute;
    top: calc(100% + 8px);
    left: 0;
    min-width: 240px;
    background: var(--card-bg);
    backdrop-filter: blur(30px) saturate(180%);
    -webkit-backdrop-filter: blur(30px) saturate(180%);
    border: 1px solid var(--card-border);
    border-radius: 12px;
    box-shadow: var(--shadow-xl);
    display: none;
    flex-direction: column;
    overflow: hidden;
    animation: dropdownSlide 0.3s cubic-bezier(0.16, 1, 0.3, 1);
    z-index: 1100;
}

.sort-dropdown-panel.active {
    display: flex;
}

.sort-option {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.875rem 1.125rem;
    color: var(--text-primary);
    font-size: 0.875rem;
    cursor: pointer;
    transition: all var(--transition-fast);
    border-bottom: 1px solid var(--border-light);
}

.sort-option:last-child {
    border-bottom: none;
}

.sort-option:hover {
    background: var(--card-bg-hover);
    color: var(--primary-light);
}

.sort-option.selected {
    background: var(--primary-subtle);
    color: var(--primary);
    font-weight: 600;
}

.sort-option .icon {
    color: var(--primary);
}

.header-right {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

/* Notifications Dropdown */
.notification-wrapper { position: relative; }
.dropdown-panel {
    position: absolute;
    top: 52px;
    right: 0;
    width: 360px;
    background: var(--card-bg);
    backdrop-filter: blur(30px) saturate(180%);
    -webkit-backdrop-filter: blur(30px) saturate(180%);
    border: 1px solid var(--card-border);
    border-radius: 14px;
    box-shadow: var(--shadow-xl);
    display: none;
    flex-direction: column;
    overflow: hidden;
    animation: dropdownSlide 0.3s cubic-bezier(0.16, 1, 0.3, 1);
    z-index: 1200;
}

@keyframes dropdownSlide {
    from {
        opacity: 0;
        transform: translateY(-10px) scale(0.95);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

.dropdown-panel.active { display: flex; }
.dropdown-header {
    padding: 1rem 1.25rem;
    background: var(--glass-bg);
    backdrop-filter: blur(10px);
    border-bottom: 1px solid var(--border-light);
    font-size: 0.8rem;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: .625rem;
    color: var(--text-primary);
    letter-spacing: 0.02em;
}
.dropdown-content { max-height: 420px; overflow-y: auto; }
.notification-item {
    padding: 1rem 1.25rem;
    border-bottom: 1px solid var(--border-light);
    cursor: pointer;
    transition: all var(--transition-base);
    position: relative;
}
.notification-item::before {
    content: '';
    position: absolute;
    left: 0;
    top: 0;
    width: 3px;
    height: 100%;
    background: var(--primary);
    opacity: 0;
    transition: opacity var(--transition-fast);
}
.notification-item:hover {
    background: var(--card-bg-hover);
    border-color: var(--border-bright);
}
.notification-item:hover::before {
    opacity: 1;
}
.notification-title { font-size: .875rem; font-weight: 600; color: var(--text-primary); margin-bottom: 4px; }
.notification-meta { font-size: .75rem; color: var(--text-muted); }
.btn-sm { padding: .5rem .75rem; font-size: .7rem; font-weight: 600; }

.user-badge {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.625rem 1.125rem;
    background: var(--card-bg);
    backdrop-filter: blur(10px);
    border: 1px solid var(--border);
    border-radius: 10px;
    transition: all var(--transition-base);
    position: relative;
}

.user-badge:hover {
    background: var(--card-bg-hover);
    border-color: var(--primary);
    box-shadow: 0 0 20px var(--primary-glow);
}

.user-menu-dropdown {
    position: absolute;
    top: calc(100% + 8px);
    right: 0;
    min-width: 200px;
    background: var(--card-bg);
    backdrop-filter: blur(30px) saturate(180%);
    -webkit-backdrop-filter: blur(30px) saturate(180%);
    border: 1px solid var(--card-border);
    border-radius: 12px;
    box-shadow: var(--shadow-xl);
    display: none;
    flex-direction: column;
    overflow: hidden;
    animation: dropdownSlide 0.3s cubic-bezier(0.16, 1, 0.3, 1);
    z-index: 1200;
}

.user-menu-dropdown.active {
    display: flex;
}

.user-menu-item {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.875rem 1.125rem;
    color: var(--text-primary);
    font-size: 0.875rem;
    cursor: pointer;
    transition: all var(--transition-fast);
    border-bottom: 1px solid var(--border-light);
}

.user-menu-item:last-child {
    border-bottom: none;
}

.user-menu-item:hover {
    background: var(--card-bg-hover);
    color: var(--primary-light);
}

.user-menu-item .icon {
    color: var(--primary);
}

.user-name {
    font-weight: 600;
    color: var(--text-primary);
    font-size: 0.875rem;
}

.user-role {
    font-size: 0.75rem;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.03em;
    font-weight: 600;
}

.notification-bell {
    position: relative;
    cursor: pointer;
    transition: all var(--transition-base);
    padding: 10px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--card-bg);
    backdrop-filter: blur(10px);
    border: 1px solid var(--border);
}

.notification-bell:hover {
    background: var(--card-bg-hover);
    border-color: var(--primary);
    box-shadow: 0 0 20px var(--primary-glow);
    transform: translateY(-2px);
}

@keyframes bellRing {
    0%, 100% { transform: rotate(0deg); }
    25% { transform: rotate(-10deg); }
    75% { transform: rotate(10deg); }
}

.notification-count {
    position: absolute;
    top: -4px;
    right: -4px;
    background: var(--danger);
    color: white;
    border-radius: 10px;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.625rem;
    font-weight: 700;
    box-shadow: 0 2px 8px rgba(224, 85, 85, 0.5), 0 0 0 2px var(--bg-secondary);
}

@keyframes pulse {
    0%, 100% { transform: scale(1); }
    50% { transform: scale(1.1); }
}

@keyframes pulse {
    0%, 100% { transform: scale(1); opacity: 1; }
    50% { transform: scale(1.1); opacity: 0.9; }
}

/* Container */
.container {
    max-width: 1800px;
    margin: 20px auto;
    padding: 0 20px;
    position: relative;
    z-index: 1;
}

/* SVG Icon Styles */
.icon { width: 18px; height: 18px; vertical-align: middle; display: inline-block; }
.icon-lg { width: 24px; height: 24px; }
.icon-xl { width: 48px; height: 48px; }

/* Toolbar */
.toolbar {
    background: var(--card);
    padding: 1.25rem;
    border-radius: 12px;
    margin-bottom: 1.5rem;
    box-shadow: var(--shadow-md);
    border: 1px solid var(--border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    transition: all 0.3s ease;
}

.toolbar:hover {
    box-shadow: var(--shadow-lg);
}

@keyframes fadeInUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.toolbar-left {
    display: flex;
    gap: 1rem;
    align-items: center;
}

/* Buttons */
.btn {
    padding: 0.625rem 1.25rem;
    border: 2px solid transparent;
    border-radius: 8px;
    cursor: pointer;
    font-weight: 600;
    font-size: 0.875rem;
    transition: all var(--transition-base);
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    position: relative;
    overflow: hidden;
}

.btn:hover {
    transform: translateY(-2px);
}

.btn:active {
    transform: scale(0.98) translateY(0);
}

.btn-primary {
    background: linear-gradient(135deg, var(--primary), var(--primary-dark));
    color: #ffffff;
    font-weight: 600;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.btn-primary:hover {
    background: linear-gradient(135deg, var(--primary-light), var(--primary));
    box-shadow: 0 0 20px var(--primary-glow), 0 8px 24px rgba(122, 156, 198, 0.3);
}

.btn-secondary {
    background: var(--card-bg);
    color: var(--text-primary);
    border-color: var(--border);
}

.btn-secondary:hover {
    background: var(--card-bg-hover);
    border-color: var(--primary);
    box-shadow: 0 0 20px var(--primary-glow);
}

.btn-success {
    background: linear-gradient(135deg, var(--success), var(--success-dark));
    color: white;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.btn-success:hover {
    background: linear-gradient(135deg, var(--success-light), var(--success));
    box-shadow: 0 0 20px var(--success-glow), 0 8px 24px rgba(111, 184, 132, 0.3);
}

.btn-danger {
    background: linear-gradient(135deg, var(--danger), var(--danger-dark));
    color: white;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.btn-danger:hover {
    background: linear-gradient(135deg, var(--danger-light), var(--danger));
    box-shadow: 0 0 20px var(--danger-glow), 0 8px 24px rgba(199, 114, 114, 0.3);
}

.btn-warning {
    background: linear-gradient(135deg, var(--warning) 0%, var(--warning-dark) 100%);
    color: white;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.btn-warning:hover {
    background: linear-gradient(135deg, var(--warning-light) 0%, var(--warning) 100%);
    box-shadow: 0 0 24px var(--warning-glow), var(--shadow-lg);
}

/* Kanban Board */
.kanban-board {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
    gap: 20px;
    position: relative;
    z-index: 1;
    animation: fadeInUp 0.6s cubic-bezier(0.16, 1, 0.3, 1);
}

.kanban-column {
    background: var(--card-bg);
    backdrop-filter: blur(16px) saturate(150%);
    -webkit-backdrop-filter: blur(16px) saturate(150%);
    border-radius: 16px;
    padding: 1.5rem;
    box-shadow: var(--shadow-lg);
    border: 2px solid var(--card-border);
    transition: all var(--transition-base);
    min-height: 500px;
    position: relative;
    overflow: hidden;
}

/* Removed top border color line - column headers provide enough visual separation */

.kanban-column:hover {
    box-shadow: 0 24px 80px rgba(0, 0, 0, 0.8);
    transform: translateY(-3px);
    border-color: var(--card-border-hover);
}

/* Column-specific accent colors */
.column-pending {
    --accent-color: var(--warning);
}

.column-feedback {
    --accent-color: var(--danger);
}

.column-approved {
    --accent-color: var(--success);
}

.column-archived {
    --accent-color: var(--text-muted);
}

.column-header {
    padding: 1rem 1.25rem;
    margin-bottom: 1.25rem;
    border-radius: 12px;
    font-weight: 700;
    font-size: 0.9rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 0.625rem;
    background: var(--card-bg);
    backdrop-filter: blur(10px);
    border: 1px solid var(--border);
    transition: all var(--transition-base);
}

.column-header:hover {
    transform: translateX(3px);
    border-color: var(--border-bright);
}

.column-header .title {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    font-size: 1.05rem;
    letter-spacing: 0.02em;
    color: var(--text-primary);
}

.column-header .count {
    background: var(--bg-primary);
    padding: 5px 12px;
    border-radius: 10px;
    font-size: 0.75rem;
    font-weight: 700;
    min-width: 32px;
    text-align: center;
    color: var(--text-secondary);
    border: 1px solid var(--border-light);
    box-shadow: inset 0 2px 4px rgba(0, 0, 0, 0.4);
}

.column-pending .column-header {
    background: var(--warning-subtle);
    border-color: rgba(232, 164, 49, 0.25);
}

.column-pending .column-header .title {
    color: var(--warning-light);
}

.column-feedback .column-header {
    background: var(--danger-subtle);
    border-color: rgba(224, 85, 85, 0.25);
}

.column-feedback .column-header .title {
    color: var(--danger-light);
}

.column-approved .column-header {
    background: var(--success-subtle);
    border-color: rgba(14, 167, 112, 0.25);
}

.column-approved .column-header .title {
    color: var(--success-light);
}

.column-archived .column-header {
    background: rgba(148, 163, 184, 0.08);
    border-color: var(--border-light);
}

.column-archived .column-header .title {
    color: var(--text-muted);
}

/* SVG Icon Styles (unified) */
.icon { width: 18px; height: 18px; vertical-align: middle; display: inline-block; }
.icon-lg { width: 24px; height: 24px; }
.icon-xl { width: 48px; height: 48px; }

.column-content {
    min-height: 400px;
    display: flex;
    flex-direction: column;
    gap: 0.625rem;
}

/* Ticket Cards */
.ticket-card {
    background: var(--card-bg);
    border-radius: 12px;
    padding: 1.125rem;
    margin-bottom: 0.875rem;
    border: 2px solid var(--card-border);
    transition: all var(--transition-base);
    cursor: pointer;
    position: relative;
    overflow: hidden;
    animation: cardSlideIn 0.4s cubic-bezier(0.16, 1, 0.3, 1);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.4);
}

@keyframes cardSlideIn {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.ticket-card.high-priority {
    border-color: var(--danger);
    box-shadow: 0 0 0 1px var(--danger), 0 2px 8px rgba(0, 0, 0, 0.4);
}

.ticket-card.high-priority:hover {
    box-shadow: 0 0 0 2px var(--danger), 0 12px 40px rgba(0, 0, 0, 0.6);
}

.priority-indicator {
    color: var(--danger);
    display: inline-flex;
    animation: priorityPulse 2s ease-in-out infinite;
}

@keyframes priorityPulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.6; }
}

.ticket-card[data-status="feedback"] {
    --status-color: var(--danger);
}

.ticket-card[data-status="approved"] {
    --status-color: var(--success);
}

.ticket-card[data-status="pending"] {
    --status-color: var(--warning);
}

.ticket-card[data-status="archived"] {
    --status-color: var(--text-muted);
    opacity: 0.7;
}

.ticket-card:hover {
    background: var(--card-bg);
    border-color: var(--card-border-hover);
    box-shadow: 0 12px 40px rgba(0, 0, 0, 0.6);
    transform: translateY(-3px);
}

.ticket-card:active {
    transform: scale(0.98) translateY(-1px);
}

.ticket-title {
    font-weight: 600;
    font-size: 1rem;
    margin-bottom: 0.5rem;
    color: var(--text-primary);
    display: flex;
    align-items: flex-start;
    gap: 0.5rem;
    line-height: 1.5;
}

.ticket-title .icon {
    flex-shrink: 0;
    margin-top: 2px;
    color: var(--primary-light);
}

.ticket-url {
    font-size: 0.8rem;
    color: var(--text-dim);
    margin-bottom: 0.5rem;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    display: flex;
    align-items: center;
    gap: 0.375rem;
}

.ticket-url .icon {
    flex-shrink: 0;
    color: var(--info);
}

.ticket-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 0.75rem;
    padding-top: 0.75rem;
    border-top: 1px solid var(--border-subtle);
    font-size: 0.75rem;
    color: var(--text-secondary);
}
/* Small time chip */
.time-chip { display: inline-flex; align-items: center; gap: .25rem; font-size: .7rem; color: var(--text-muted); background: var(--bg); border: 1px solid var(--border-subtle); border-radius: 4px; padding: 2px 6px; }
.ticket-meta .badges { display: flex; gap: .375rem; align-items: center; }
.priority-badge { padding: 2px 6px; border-radius: 4px; font-size: .625rem; font-weight: 600; letter-spacing: .03em; text-transform: uppercase; }
.priority-badge.high { background: var(--danger-subtle); color: var(--danger); border: 1px solid var(--danger); }
.priority-badge.medium { background: var(--warning-subtle); color: var(--warning); border: 1px solid var(--warning); }
.priority-badge.low { background: var(--success-subtle); color: var(--success); border: 1px solid var(--success); }

.ticket-author {
    display: flex;
    align-items: center;
    gap: 0.375rem;
}

.comment-count {
    display: flex;
    align-items: center;
    gap: 0.25rem;
    background: var(--bg);
    padding: 2px 6px;
    border-radius: 4px;
    font-weight: 500;
    border: 1px solid var(--border-subtle);
}

/* Modal */
.modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(10, 14, 28, 0.85);
    backdrop-filter: blur(12px) saturate(150%);
    -webkit-backdrop-filter: blur(12px) saturate(150%);
    z-index: 1000;
    align-items: center;
    justify-content: center;
    animation: fadeIn var(--transition-base);
}

.modal.active {
    display: flex;
}

.modal-content {
    background: var(--card-bg);
    backdrop-filter: blur(16px) saturate(150%);
    -webkit-backdrop-filter: blur(16px) saturate(150%);
    border: 2px solid var(--card-border);
    border-radius: 16px;
    width: 90%;
    max-width: 700px;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: 0 24px 80px rgba(0, 0, 0, 0.8);
    animation: modalSlideUp 0.4s cubic-bezier(0.16, 1, 0.3, 1);
    position: relative;
}

@keyframes modalSlideUp {
    from {
        opacity: 0;
        transform: translateY(40px) scale(0.95);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

.modal-header {
    padding: 1rem 1.25rem;
    border-bottom: 2px solid var(--card-border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: var(--input-bg);
}

.modal-header h2 {
    font-size: 1rem;
    font-weight: 600;
    color: var(--text-primary);
}

.modal-close {
    background: none;
    border: none;
    font-size: 1.5rem;
    cursor: pointer;
    color: var(--text-muted);
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
    transition: all 0.2s;
}

.modal-close:hover {
    background: var(--card-border);
    color: var(--text-primary);
}

.modal-body {
    padding: 1.25rem;
}

.form-group {
    margin-bottom: 1rem;
}

.form-group label {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 500;
    font-size: 0.875rem;
    color: var(--text-primary);
}

.form-control {
    width: 100%;
    padding: 0.75rem 1rem;
    border: 2px solid var(--card-border);
    border-radius: 8px;
    font-size: 0.875rem;
    background: var(--input-bg);
    color: var(--text-primary);
    transition: all var(--transition-base);
    font-family: inherit;
}

.form-control:focus {
    outline: none;
    border-color: var(--primary);
    background: var(--card-bg);
    box-shadow: 0 0 0 3px rgba(122, 156, 198, 0.15);
}

.form-control:hover {
    border-color: var(--card-border-hover);
}

input.form-control::placeholder,
textarea.form-control::placeholder {
    color: var(--text-muted);
}

textarea.form-control {
    min-height: 100px;
    resize: vertical;
}

/* Comments */
.comments-section {
    margin-top: 1.5rem;
}

.section-title { margin-bottom: 1rem; color: var(--primary); display: flex; align-items: center; gap: 0.5rem; font-size: 1rem; }
.divider { margin: 1.25rem 0; border: none; border-top: 2px solid var(--border); }
.detail-section { margin-bottom: 1.5rem; }
.detail-row { margin-bottom: 1rem; display: flex; align-items: flex-start; gap: 0.5rem; }
.detail-cell { flex: 1; }
.label { font-size: 0.8rem; color: var(--text-secondary); font-weight: 600; }
.link-strong { color: #8ab4ff; word-break: break-all; text-decoration: none; }
.link-strong:hover { text-decoration: underline; }
.detail-box { margin-bottom: 1rem; padding: 1.125rem; background: var(--input-bg); backdrop-filter: blur(10px); border-radius: 12px; border: 2px solid var(--card-border); transition: all var(--transition-base); }
.detail-box:hover { background: var(--card-bg); border-color: var(--card-border-hover); box-shadow: 0 8px 24px rgba(0, 0, 0, 0.4); }
.details-meta { display: flex; flex-wrap: wrap; gap: 1rem; font-size: 0.875rem; color: var(--text-muted); margin-top: 0.5rem; }
.detail-stat { display: flex; align-items: center; gap: 0.5rem; }
.chip { display: inline-flex; align-items: center; gap: .375rem; padding: 4px 10px; border-radius: 8px; font-size: .7rem; font-weight: 700; letter-spacing: 0.03em; text-transform: uppercase; transition: all var(--transition-fast); }
.chip.pending { background: var(--warning-subtle); color: var(--warning); border: 1px solid rgba(232, 164, 49, 0.3); }
.chip.feedback { background: var(--danger-subtle); color: var(--danger); border: 1px solid rgba(224, 85, 85, 0.3); }
.chip.approved { background: var(--success-subtle); color: var(--success); border: 1px solid rgba(14, 167, 112, 0.3); }
.chip.archived { background: rgba(148, 163, 184, 0.1); color: var(--text-muted); border: 1px solid var(--border); }

.comment {
    background: var(--input-bg);
    backdrop-filter: blur(10px);
    border: 2px solid var(--card-border);
    border-left: 3px solid var(--primary);
    padding: 1rem;
    border-radius: 12px;
    margin-bottom: 0.75rem;
    transition: all var(--transition-base);
    animation: commentSlideIn 0.4s cubic-bezier(0.16, 1, 0.3, 1);
}

@keyframes commentSlideIn {
    from {
        opacity: 0;
        transform: translateX(-20px);
    }
    to {
        opacity: 1;
        transform: translateX(0);
    }
}

.comment:hover {
    border-left-color: var(--primary-hover);
    background: var(--card-bg);
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.4);
    transform: translateX(4px);
}

.comment-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 0.5rem;
    font-size: 0.8125rem;
}

.comment-author {
    font-weight: 600;
    color: var(--text-primary);
}

.comment-date {
    font-size: 0.75rem;
    color: var(--text-dim);
}

.comment-text {
    color: var(--text-secondary);
    font-size: 0.875rem;
    line-height: 1.6;
}

/* Action Buttons */
.action-buttons {
    display: flex;
    gap: 0.5rem;
    margin-top: 1rem;
    flex-wrap: wrap;
}

.action-buttons .btn {
    display: inline-flex;
    align-items: center;
    gap: 0.375rem;
}

/* Status Badge Styling */
.status-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.375rem;
    padding: 5px 12px;
    border-radius: 10px;
    font-size: 0.7rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    transition: all var(--transition-fast);
}

.status-badge.pending {
    background: var(--warning-subtle);
    color: var(--warning);
    border: 1px solid rgba(232, 164, 49, 0.3);
}

.status-badge.feedback {
    background: var(--danger-subtle);
    color: var(--danger);
    border: 1px solid rgba(224, 85, 85, 0.3);
}

.status-badge.approved {
    background: var(--success-subtle);
    color: var(--success);
    border: 1px solid rgba(14, 167, 112, 0.3);
}

.status-badge.archived {
    background: rgba(148, 163, 184, 0.1);
    color: var(--text-muted);
    border: 1px solid var(--border);
}

.empty-state {
    text-align: center;
    padding: 3rem 1.5rem;
    color: var(--text-muted);
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 1rem;
    animation: fadeIn 0.6s ease-out;
}
.empty-state.compact { padding: 1.5rem 1rem; }

.empty-state svg {
    opacity: 0.6;
    filter: drop-shadow(0 4px 8px rgba(0, 0, 0, 0.3));
}

.empty-state p {
    margin: 0;
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--text-dim);
}

/* Container */
.container {
    max-width: 1800px;
    margin: 32px auto;
    padding: 0 24px;
    position: relative;
    z-index: 1;
}

/* Toolbar */
.toolbar {
    background: var(--card);
    padding: 0.875rem;
    border-radius: 8px;
    margin-bottom: 1rem;
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 0.875rem;
}

@keyframes fadeInUp {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.toolbar-left {
    display: flex;
    gap: 0.75rem;
    align-items: center;
}

/* Responsive */
@media (max-width: 1400px) {
    .kanban-board {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (max-width: 900px) {
    .kanban-board {
        grid-template-columns: 1fr;
    }
    
    .header-container {
        grid-template-columns: 1fr;
        gap: 1rem;
    }
    
    .header-left h1 {
        font-size: 1rem;
    }
    
    .header-center {
        flex-wrap: wrap;
        order: 2;
    }
    
    .btn-new-ticket span {
        display: none;
    }
    
    .search-wrapper {
        flex: 1 1 100%;
        order: -1;
    }
    
    #sortSelect {
        flex: 1;
        min-width: 0;
    }
    
    .header-right {
        justify-content: space-between;
        width: 100%;
    }
    
    .user-badge {
        flex: 1;
    }
    
    .user-name {
        display: none;
    }
    
    .container {
        padding: 0 12px;
        margin: 12px auto;
    }
    
    .kanban-column {
        padding: 1rem;
    }
    
    .modal-content {
        width: 95%;
        border-radius: 16px;
    }
    
    .toast-container {
        bottom: 16px;
        right: 16px;
        left: 16px;
    }
    
    .toast {
        min-width: 0;
    }
}

@media (max-width: 640px) {
    .header-container {
        padding: 0.75rem 1rem;
    }
    
    .ticket-card {
        padding: 0.875rem;
    }
    
    .ticket-meta {
        flex-direction: column;
        align-items: flex-start;
        gap: 0.5rem;
    }
}

/* Toasts */
.toast-container {
    position: fixed;
    bottom: 24px;
    right: 24px;
    display: flex;
    flex-direction: column;
    gap: 12px;
    z-index: 1500;
    pointer-events: none;
}

.toast {
    background: var(--card-bg);
    backdrop-filter: blur(20px) saturate(180%);
    -webkit-backdrop-filter: blur(20px) saturate(180%);
    border: 1px solid var(--border);
    padding: 1rem 1.25rem;
    border-radius: 12px;
    font-size: 0.875rem;
    box-shadow: var(--shadow-lg);
    display: flex;
    align-items: center;
    gap: 0.75rem;
    min-width: 300px;
    pointer-events: auto;
    opacity: 0;
    transform: translateX(400px);
    transition: all var(--transition-slow);
}

.toast.show {
    opacity: 1;
    transform: translateX(0);
}

.toast.success {
    border-left: 4px solid var(--success);
    box-shadow: var(--glow-success), var(--shadow-lg);
}

.toast.error {
    border-left: 4px solid var(--danger);
    box-shadow: var(--glow-danger), var(--shadow-lg);
}

.toast.info {
    border-left: 4px solid var(--info);
    box-shadow: 0 0 20px rgba(6, 182, 212, 0.25), var(--shadow-lg);
}

.toast > span {
    flex: 1;
    color: var(--text-primary);
    font-weight: 500;
}

.toast-close {
    background: none;
    border: none;
    color: var(--text-muted);
    cursor: pointer;
    padding: 4px;
    border-radius: 6px;
    transition: all var(--transition-fast);
    display: flex;
    align-items: center;
    justify-content: center;
}

.toast-close:hover {
    background: rgba(255, 255, 255, 0.1);
    color: var(--text-primary);
}

/* Archive Modal Styles */
.archive-search-bar {
    margin-bottom: 1.5rem;
}

.archive-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
    gap: 1rem;
    max-height: 60vh;
    overflow-y: auto;
}

.loading-spinner {
    text-align: center;
    padding: 3rem;
    color: var(--text-muted);
    font-size: 0.875rem;
}

/* Duplicate Ticket Items */
.duplicate-ticket-item {
    background: var(--card-bg);
    border: 2px solid var(--card-border);
    border-radius: 12px;
    padding: 1rem;
    margin-bottom: 0.75rem;
    cursor: pointer;
    transition: all var(--transition-base);
}

.duplicate-ticket-item:hover {
    background: var(--card-bg-hover);
    border-color: var(--primary);
    box-shadow: 0 0 20px var(--primary-glow);
    transform: translateX(4px);
}

.duplicate-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 1rem;
    margin-bottom: 0.75rem;
}

.duplicate-title {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.95rem;
    color: var(--text-primary);
}

.duplicate-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 1rem;
    font-size: 0.8rem;
    color: var(--text-muted);
}

.duplicate-meta span {
    display: flex;
    align-items: center;
    gap: 0.375rem;
}

.duplicate-meta .icon {
    width: 14px;
    height: 14px;
}

/* Custom Select (for Assign Modal) */
.custom-select-wrapper {
    position: relative;
}

.custom-select-trigger {
    width: 100%;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.625rem;
    padding: 0.75rem 1rem;
    background: var(--card-bg);
    backdrop-filter: blur(10px);
    border: 2px solid var(--card-border);
    border-radius: 10px;
    color: var(--text-primary);
    font-size: 0.875rem;
    font-weight: 500;
    cursor: pointer;
    transition: all var(--transition-base);
    text-align: left;
}

.custom-select-trigger:hover {
    background: var(--card-bg-hover);
    border-color: var(--primary);
    box-shadow: 0 0 20px var(--primary-glow);
}

.custom-select-trigger .icon {
    transition: transform var(--transition-base);
}

.custom-select-trigger.active .icon {
    transform: rotate(180deg);
}

.custom-select-dropdown {
    position: absolute;
    top: calc(100% + 8px);
    left: 0;
    right: 0;
    max-height: 320px;
    overflow-y: auto;
    background: var(--card-bg);
    backdrop-filter: blur(30px) saturate(180%);
    -webkit-backdrop-filter: blur(30px) saturate(180%);
    border: 1px solid var(--card-border);
    border-radius: 12px;
    box-shadow: var(--shadow-xl);
    display: none;
    flex-direction: column;
    animation: dropdownSlide 0.3s cubic-bezier(0.16, 1, 0.3, 1);
    z-index: 1100;
}

.custom-select-dropdown.active {
    display: flex;
}

.custom-select-option {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.875rem 1.125rem;
    color: var(--text-primary);
    font-size: 0.875rem;
    cursor: pointer;
    transition: all var(--transition-fast);
    border-bottom: 1px solid var(--border-light);
}

.custom-select-option:last-child {
    border-bottom: none;
}

.custom-select-option:hover {
    background: var(--card-bg-hover);
    color: var(--primary-light);
}

.custom-select-option.selected {
    background: var(--primary-subtle);
    color: var(--primary);
    font-weight: 600;
}

.custom-select-option .icon {
    color: var(--primary);
}

.custom-select-option .user-role-badge {
    margin-left: auto;
    font-size: 0.7rem;
    padding: 2px 8px;
    border-radius: 6px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.custom-select-option .user-role-badge.reviewer {
    background: var(--info);
    color: white;
}

.custom-select-option .user-role-badge.agent {
    background: var(--text-muted);
    color: white;
}

/* Attachment Previews */
.attachment-preview {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem;
    margin-top: 0.75rem;
}

.attachment-item {
    position: relative;
    width: 100px;
    height: 100px;
    border-radius: 8px;
    overflow: hidden;
    border: 2px solid var(--border);
    background: var(--card-bg);
    display: flex;
    align-items: center;
    justify-content: center;
}

.attachment-item img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.attachment-item .file-icon {
    font-size: 2rem;
    color: var(--text-muted);
}

.attachment-item .remove-btn {
    position: absolute;
    top: 4px;
    right: 4px;
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: var(--danger);
    color: white;
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    font-weight: bold;
    opacity: 0;
    transition: opacity var(--transition-fast);
}

.attachment-item:hover .remove-btn {
    opacity: 1;
}

.attachments-section {
    margin-top: 1rem;
    padding-top: 1rem;
    border-top: 1px solid var(--border);
}

.attachments-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(120px, 1fr));
    gap: 0.75rem;
    margin-top: 0.75rem;
}

.attachment-card {
    position: relative;
    border-radius: 8px;
    overflow: hidden;
    border: 2px solid var(--border);
    background: var(--card-bg);
    cursor: pointer;
    transition: all var(--transition-base);
}

.attachment-card:hover {
    border-color: var(--primary);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.4);
}

.attachment-card img {
    width: 100%;
    height: 120px;
    object-fit: cover;
}

.attachment-card .file-info {
    padding: 0.5rem;
    font-size: 0.75rem;
    color: var(--text-secondary);
    background: var(--input-bg);
}

.attachment-card .file-name {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}